Questions

1. "I can't find an item I know you carry on your site. How can I order it?"
2. "What is your return policy?"
3. "What forms of payment do you accept?"
4. "Do you ever substitute items?"
5. "What are your customer service phone hours?"
6. "What is your privacy policy?"
7. "Can I purchase Alaska Canine Cookies products here?"
8. "Do you sell gift certificates or cards?"
9. "How do I redeem a Gift Card?"
10. "What should I do if I lose a Gift Card?"
11. "Where are your retail stores?"
12. "Can I have my order shipped outside the United States?"
13. "Do you offer overnight delivery?"
14. "How long will it take for my order to arrive?"
15. "What is your policy if my order does not arrive on time?"
16. "How are your shipping rates calculated?"

Answers

1) "I can't find an item I know you carry on your site. How can I order it?"

This website only contains a small fraction of the thousands of products we sell in the stores. If you're having trouble finding an item you've seen in one of our catalogs or in one of our retail locations, please contact us. We'll locate the item and help you place an order.

2) "What is your return policy?"

At Alaska Wild Berry Products we pride ourselves on customer satisfaction. If for any reason you are not completely satisfied, we will make it right with either an appropriate replacement or a refund.

3) "What forms of payment do you accept?"

For internet or phone orders we accept Visa, Mastercard, American Express and Discover. For mailed-in orders, we also accept checks and money orders.

4) "Do you ever substitute items?"

If the item of your choice is unavailable or does not meet our high standards for quality, we may need to substitute an item of equal or greater value.

5) "What are your customer service phone hours?"

You can find our hours on the Wild Berry Products Stores page.

6) "What is your privacy policy?"

You can find our hours on the Privacy Policy page.

7) "Can I purchase Alaska Canine Cookies products here?

Yes! Both shopping carts are linked together. You can add products from both websites to your cart then complete your combined order with one easy checkout from either of the websites.

8) "Do you sell gift certificates or cards?"

Yes. Alaska Wild Berry Products has recently introduced a new Gift Card Program. These cards can be purchased online or by contacting our toll free call center at (800) 280-2927. The cards may be redeemed at any one of our stores or by calling in an order.

9) "How do I redeem a Gift Card?"

The cards can only be redeemed at any one of our stores or by contacting our toll-free call center at (800) 280-2927.

10) "What should I do if I lose a Gift Card?"

If you lose a Gift Card, please contact us immediately.

11) "Where are your retail stores?"

Alaska Wild Berry Products has three stores. Two are in Anchorage and one in Homer. For specific locations and hours, see the Wild Berry Products Stores page.

12) "Can I have my order shipped outside the United States?"

Yes. We are able to process foreign mail orders. Please call (800) 280-2927 for shipping prices to foreign addresses. Perishable items will NOT be shipped to APO, FPO or PO addresses or to foreign addresses.

13) "Do you offer overnight delivery?"

Yes. Standard Overnight delivery is an additional $15 per address to the standard delivery charge. To receive next-day service, orders MUST be placed by 11am Pacific Time (10am Alaska Time) in order to receive the order the next day. Note: Standard Overnight delivery is required for delivery between May 1st and September 30 for orders containing perishable items and/or chocolates.

14) "How long will it take for my order to arrive?"

Please allow 5-7 days for FedEx delivery anywhere in the US. Standard Overnight orders MUST be placed by 11am Pacific Time (10am Alaska Time) to guarantee delivery the next day. Arrival for APO, FPO, and foreign countries may take longer than 7 days.

15) "What is your policy if my order does not arrive on time?"

If you feel that your order has not arrived on time or has been lost in transit after a reasonable amount of time, please contact Customer Service at 1-800-280-2927. We will do our best to resolve the issue. Please note that orders can only be guaranteed for delivery to the shipping address given, and orders sent to incorrect addresses given by the customer can not be forwarded. Additional charges may apply for any incorrect addresses or for changes to an address after the package has been shipped.

16) "How are your shipping rates calculated?"

The cost for shipping is based on the merchandise total. Note: Special rates apply when shipping to Hawaii or to international addresses.

Please note that Ground Shipment is not available from Alaska to the lower 48 states. These negotiated FedEx prices are very competitive with other delivery companies. We work hard in order to bring you our authentic Alaskan products as affordably as possible.

Unfortunately the only way to reduce shipping costs further would be to move our kitchens south but then we'd have to change our name to Utah Wild Berry Products or Texas Wild Berry Products and that just wouldn't be the same!